Watchdog calls for yellow cards for passengers Watchdog calls for yellow cards for passengers

The passenger watchdog Transport Focus has called for a rethink by operators over how they deal with passengers who have made a mistake when buying a ticket. The watchdog says it wants operators to ‘play fair’ with passengers who have made a mistake for the first time. They would be identified, informed of the reason for their error and the facts recorded so that they could be checked if problems occurred again.

Wednesday briefng: Northumberland Line attracts 50,000 Wednesday briefng: Northumberland Line attracts 50,000

WEDNESDAY BRIEFING: Northumberland Line attracts 50,000 passengers +++ Toilets for City Beam trains +++ Central London bridge upgrade to start

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