Posted 2nd July 2007
Eurostar joins Railteam
Eurostar and six other European high-speed train operators today
launched Railteam to allow passengers to book one ticket covering
several companies.
The system covers Eurostar, Deutsche Bahn, and SNCF and the network in France, Germany, Holland, and Belgium.
Railteam has launched its own website, www.railteam.eu,
that will allow customers to state their departure and destination
city, and then book in one transaction, irrespective of the number of
operators involved.
The operators claim city to
city fares will be low enough to compete with budget airlines, and are
likely to start at about £69.
Railteam will not set fares, but will act as a ‘broker’ to allow customers to access the tickets easily.
Richard Brown, chief executive of Eurostar, said conventional lines in
the UK would be incorporated so passengers could travel, for example
from Peterborough to Lille, on one ticket.
Railteam will offer a “Hop On” service to passengers who book with it,
which will allow them get on the next available service if a train is
late, meaning they miss a connection.
The website will be backed up by staff in call centres who will handled enquiries in the caller’s native language.
SNCF chief executive Guillaume Pepy said staff on all the Railteam
members had been trained in the “Hop on” service, and would now make
announcements about the transfer options as a train came into a station.