The results of a new four-weekly survey of passengers which has replaced the National Passenger Survey have been published by the Rail Delivery Group. The twice-yearly National Passenger Survey was launched in 1999 and ran until 2020, when work on it was halted by the Covid pandemic. The replacement Rail Customer Experience Survey started in July, and gathers views from passengers over four week periods.

Transport for London has awarded an eight-year concession for London Overground to FirstGroup, but the RMT has described the decision as ‘outrageous’. The original London Overground lines were launched by London’s first elected Mayor Ken Livingstone in 2007, and the new contract with First Rail London Ltd will replace Arriva’s concession to run Overground, which expires on 3 May 2026.